Frequently Asked Questions

  • First and foremost, it's crucial to recognize your inherent worth and purpose. This understanding entitles you to respect from your specific therapist. With this foundational belief, every therapist at Young Clinical is committed to earning your trust. They strive to be fully present during sessions, listen attentively, and provide a range of empowering techniques. The goal is to support you in cultivating health, functionality, and peace in your everyday life.

  • You deserve a therapist who not only builds a foundation of trust and respect but also aligns with your personality, possesses expertise in addressing your concerns, and employs effective therapeutic techniques for lasting change. Feel free to call our office at 317-360-5355 to request a complimentary 15-minute consultation with a specific therapist to determine if they're the right fit for you.

  • Every therapist at Young Clinical Services upholds four core truths rooted in Judeo-Christian values:

    1.) Everyone is created with inherent worth and purpose.

    2.) The world has its challenges, tarnishing each person's worth and purpose.

    3.) Due to one's worth and purpose, healing is deserved from the world's tarnishing.

    4.) Each person holds the power to choose the extent of healing they wish to pursue.

    In response to these truths, therapists possess diverse skills and professional expertise to incorporate spirituality into therapy if desired. Importantly, you, as the client, determine the level of spirituality or religious influence in the therapeutic relationship. This aspect is discussed explicitly during the intake process and initial diagnostic evaluation with each therapist.

  • Yes! All of our therapists and coaches offer Telehealth as well as in-person sessions.

  • At this time, Mitch, Grant, and Jason accept Anthem BCBS, Optum, UMR, and United Healthcare. Haley accepts Medicaid only, and Erin is Self-Pay only.

  • Haley accepts Anthem Medicaid, CareSource, Hoosier Healthwise, Indiana Medicaid, MDWise Healthy Indiana Plan, and MHS.

  • At this time, we do not accept Medicare.

  • Fully licensed therapists are $200 for the first appointment and $175 for subsequent appointments.

    Associate therapists under supervision are $175 for the first session and $130 for subsequent sessions.

    Coaches are $175 for the first session and $100 for subsequent sessions.

    We do offer a sliding scale for certain income levels upon request. Please call our office at 317-360-5355 to discuss.

  • No, not at this time.

  • Maintaining a credit card on file is a standard practice in our office, and it serves various purposes to enhance the quality of your therapeutic experience:

    1. Billing and Payment Convenience: Streamlines billing for efficient, convenient transactions, especially for recurring appointments.

    2. Cancellations and No-Shows: In the event of a late cancellation or a no-show appointment, our policy may include a fee. Your credit card on file allows us to process such fees efficiently and fairly, as outlined in our Consent for Services form.

    3. Insurance Coordination: For clients using insurance coverage, having your credit card details on file assists us in managing any copayments, deductibles, or uncovered services seamlessly, in compliance with your insurance plan.

    4. Streamlined Administrative Processes: Helps reduce administrative tasks related to billing and financial transactions. This enables our team to focus more on providing high-quality care during your therapy sessions.

    Rest assured that the security of your personal and financial information is of utmost importance to us. We adhere to strict privacy and confidentiality standards in accordance with ethical guidelines and legal requirements.

    If you have any concerns or questions regarding our credit card policy, please review our privacy practices or feel free to discuss them with our office staff or your therapist. We appreciate your understanding and cooperation in maintaining a positive and efficient therapeutic environment.

  • If you have never logged into your portal, the link expires after seven (7) days. Call or text Janna at 317-360-5355 for a new link.

    If you forgot your password, call or text Janna at 317-360-5355 to have your password reset.

  • First, try logging into your portal. There won’t be a link, but there will be a button that will connect you for your appointment.

    If you don’t see a button, call or text your therapist before the start of your appointment.

    If you don’t know your therapist’s number, call or text Janna at 317-360-5355.

  • Maple Street is currently closed, which means you will have to park in the back parking lot located off of Merrill Street.

    1. If entering Fortville on Broadway St/Pendleton Pike from the West, turn RIGHT onto Merrill St. (located across from GBC Bank). Then take your FIRST LEFT into the parking lot. This is an unmarked road that looks like a driveway and there is a construction sign posted at the entrance.

    2. If entering Fortville on Broadway St from the East, turn LEFT onto Merrill St. (located across from GBC Bank). Then take your first LEFT into the parking lot. This is an unmarked road that looks like a driveway and there is a construction sign posted at the entrance.

    3. If entering Fortville from the South, via Fortville Pike, turn LEFT onto Garden Street, then take your FIRST RIGHT onto Merrill St. Take the LAST RIGHT into the parking lot. This is an unmarked road that looks like a driveway and there is a construction sign posted at the entrance.

    Once you have parked, walk around to the front of the office. You can have a seat in the waiting area and your therapist will come get you when they are ready.

    Call Janna at 317-360-5355 if you are having trouble finding the office.

  • The Fortville Business Center automatically locks the entry doors at 6pm every day. If your appointment is at 6pm or after and the doors are locked, just wait outside and your therapist will be there shortly to let you in. If you have waited more than 10min past your appointment time, please text our office at 317-360-5355. Your message will be received faster by text after office hours than calls.